DHARSHANA ANANDA KUDAHETTIE

Oversee and optimize daily front office operations, managing guest services, reservations, and check-in/check-out processes to elevate the overall guest experience.

Implement strategic initiatives to enhance guest satisfaction scores and foster repeat business, addressing feedback and resolving complex issues efficiently.

Manage and mentor a diverse front office team, conducting performance evaluations and implementing training programs to foster professional growth and service excellence.

Proactively monitor CCTV systems across the property, identifying and mitigating potential security risks to ensure a safe and secure environment for guests and staff.

Develop and enforce robust security protocols and emergency response procedures, collaborating with internal and external security personnel to safeguard assets and prevent incidents.

Managed end-to-end daily operations for a premium villa and estate retreat, overseeing staff, inventory, and resource allocation to ensure seamless service delivery.

Cultivated exceptional guest experiences by personalizing services, anticipating needs, and promptly resolving inquiries, contributing to positive reviews and repeat bookings.

Implemented rigorous cleanliness and hygiene protocols, conducting regular inspections to maintain pristine property standards and exceed guest expectations.

Coordinated with various departments, including F&B and maintenance, to ensure integrated service delivery and operational efficiency across the retreat.

Optimized resource utilization and managed operational budgets to achieve cost-effectiveness without compromising service quality or guest satisfaction.

Directed a team of housekeeping staff, overseeing scheduling, training, and performance management to ensure efficient operations and high service quality.

Developed and enforced stringent hygiene and cleanliness standards across all hotel areas, significantly improving guest satisfaction related to property upkeep.

Managed inventory and procurement of housekeeping supplies, optimizing stock levels and reducing operational costs by 15% through strategic vendor negotiations.

Monitored comprehensive CCTV surveillance systems, proactively identifying security threats and coordinating rapid responses to potential incidents.

Implemented preventative maintenance schedules for equipment and facilities, extending asset lifespan and minimizing operational disruptions.

Conducted continuous, proactive surveillance of all hotel areas using advanced CCTV systems to identify and deter security breaches.

Responded swiftly and effectively to security incidents, documenting observations and coordinating with security personnel and management for resolution.

Operated and maintained complex surveillance equipment, ensuring optimal functionality and accurate recording of all monitored activities.

Collaborated with various departments to enhance overall hotel security, providing critical insights and support during investigations.

Developed detailed incident reports and maintained comprehensive logs, contributing to informed decision-making and improved security protocols.

Coordinated all front office activities, including guest check-in/out, reservations, and concierge services, ensuring smooth and efficient operations.

Enhanced guest satisfaction by promptly addressing inquiries, resolving complaints, and providing personalized recommendations for local attractions and services.

Managed payment processing and handled cash operations with high accuracy, contributing to streamlined financial procedures and accountability.

Trained and mentored new front desk staff on hotel policies, procedures, and customer service best practices, ensuring consistent service quality.

Maintained comprehensive knowledge of hotel amenities, services, and local area information to effectively assist guests and enhance their stay.